Never mishandle another call
click image to enlarge.Xpander Smart Queues organize different types of incoming callers into flexible call queues that connect these callers to whoever is available, not on the phone, or in away mode.
- Eliminate missed calls entirely
- Minimize hold times when under high call volume
- Play customized music on hold for each queue
- Use different greetings for each queue
- Announce callers their place in line
- Allow callers to opt out of the queue
- Set a maximum permitted hold time in the queue
- Automatically put agents with missed calls in away mode
- Use a cell phone to receive calls from the queue
- ACD(Automatic Call Distribution)
The best part is all of the settings that make each smart queue function the way you need can be changed instantly via our easy and secure web portal.
Smart Queue call statistics allow you to spot calling trends before they become problems
- Who is your most productive phone user?
- Who is the least productive?
- How many calls did the sales team miss this week?
- How many calls did the sales team take this week?
- What was the average time it took for a sales call to be answered?
- What was the longest it took for a sales call to be answered?
- What was the average call duration on incoming sales calls?
These questions and many more are all answered by our smart queues providing real time call analytics boosting your ability to manage phone teams. This type of information can make or break the success of your sales or customer service floor.
Contact us to talk to a business VoIP specialist about these services.