Find Me Follow Me Call Forwarding - Input up to 15 telephone numbers that will be called either simultaneously or in an order when your extension is dialed
Multiple Call Waiting – Handle unlimited simultaneous incoming calls on one phone
Call Recording – System can record and store individual, inbound or outbound calls
Grab and Hold – This will automatically answer a call and immediately place it on hold. The caller then hears a recorded message of your choice to the extent of: “I see your call coming in and need to speak with you. I will be on with you shortly.”
Supervise Monitor – Listen in to an active call
Supervise Coach – Connect to an active call so that the user, but not the calling party can hear you
Supervise Join – Completely join an active call
Call Monitor – Shows the status of any calls incoming, active, or on hold
Extension View – Shows the status of other users in your office (on the phone, away, do not disturb, etc.)
Transfer to Voicemail – Transfer a call directly to a voicemail box without ringing any extensions
10 full Auto Attendants – Virtual receptionist that answers calls and routes them accordingly in your office
Unlimited Voicemail Extensions – There is no limit on voice mail boxes
Set Message for Hold – When a caller is put on hold a recorded message of your choice plays in intervals
Call Notes – Allows users to add text comments or notes to a call automatically saved in the call log.
Call Log – History of all previous calls made to and from a user
Play Audio Into Call – Play voicemails, saved call recordings or saved greetings into active calls on demand
Conference Calling – Ability to a host conversation with up to 7 parties. If you hang up, the conference doesn’t die
Conference Current Calls – Pull multiple current calls together into a conference
Conference Bridging – Ability to pull a new phone call into a conference call already in progress
Paging – Ability to send a page and engage intercom from one phone to another
Do Not Disturb – Automatically send all to voice mail without phone ringing
Unlimited Ring Groups – Groups within your company that receive similar calls. For example sales, accounting, or customer service
Distinctive Rings – Different ring tone for internal/external calls
Camp on – If a user is on the phone incoming calls will camp on the extension for the ring duration before doing the next action such as going to voicemail
Account Code – Ability to track a user’s call usage by assigning a code that is dialed which associates the call with the specified user
Dial by Name – Allows user to call extensions by entering the corresponding name on their phone keypad
Multiple Calls – Ability for a user to place a call on hold and either make or receive multiple new calls without disconnecting the first call.
Call Announcing – Before answering a call the user hears the caller announce their name into the system.
Remote Answering – Ability to answer a ringing phone from a different terminal
Call Transfer (Blind or Supervised) – Transfers calls. In the case of supervised the transferer speaks to the transferee before completing the transfer.
External Transfer – Transfers a call to any phone number in the world not in your office. Blind or Supervised can both be done.
System Call Park – Sends a call to a holding pattern where it can be retrieved from any phone
Business Hours – Defines schedules hours of business operation for planning events like call routing or messaging

The Voicemail Features

Forward message – Users can send voice messages and forward saved messages for others to hear
Forward with comments – Forward voice messages with a note or comment recorded by the user preceding the message
Remote Access – Ability to use any phone in the world to connect to voice system, check voicemail, forward one’s phone, and/or place calls through the system
Rewind / Fast Forward – The ability to rewind/fast forward through messages without having to hear the entire message
Pause – Ability to pause a message while listening to it
Call from Voicemail – Allows users to return a call from the voicemail system without hanging up
Reply with message – Record and send a voice message reply directly from the voicemail system
Return to Voicemail – Allows users to return right back to their voicemail system after completing the returned call
Message Notification – Email messages are sent instantaneously when voicemail comes in
Message Notification – System will automatically call a desired telephone number instantaneously when new voicemail comes in
Private Messaging – Allows the user to create custom greetings and messages played only for specific callers
Email Messages – The ability to send voicemail messages via email
User-to-User messaging – The ability to send voicemail messages to other users without ringing their phone

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