Critical VoIP features: Monitor, Listen, and Coach

The ability to monitor, listen, and coach live phone calls is imperative to any business who wishes to improve the quality at which their team operates. How can a manager or owner possibly know if his or her team is missing opportunities or representing the business in a manner that is just not good for business? How can a manager or owner expect to be able to make a new hire and trust that new hire to deal with customers at the level that is expected without the ability to monitor calls? The answer is pretty simple: it's physically impossible!

Could you imagine if a baseball team all practiced in isolation without being monitored by their coaches? The team would be horrible, and never improve. That is what will happen to your team if you do not monitor it. You can only run your business at the maximum level of efficiency if you have the best tools to operate with. If your business phone system does not allow you to keep control over your team, then it's simply not good enough! Kick it to the curb, put it on ebay, or keep it in a closet for a rainy day, but do your business and your customers a favor, and get some phones that actually allow you to improve your team's operations.

With the advent of VoIP phone systems and the hosted pbx, many businesses are left without this feature and then they realize they've signed some sort of a long-term agreement and can't even upgrade! This is a sure fire way to shoot yourself and your business in the foot. At Xpander, we recognize all of this! It's crystal clear to us. That is why an Xpander VoIP hosted PBX offer these features and more, all without any sort of contract or binding agreement. It's a thing of beauty, and all businesses should enjoy it!