What can a virtual call center do for you?

Call center operations, also known as contact center, are usually only employed by large businesses that have sales and customer service lines open for constant incoming and outgoing call activity. In order to handle this activity the call center needs a large and expensive PBX phone system along with a service contract for that PBX phone system. The phone systems designed for call centers are as you might guess quite expensive and require lots of service calls due to the ever-changing nature of the call center business.

A call center with just 20 agents will spend from $25,000 and up on PBX & phone system software. In addition to the phone system purchase and maintenance costs, the call center has to pay the 20 agents high salaries to sit on the phone all day! Now you're starting to see why only the right sized companies even think about using call center operations.

Well now, there are virtual call centers such as our very own Xtreme Agent that require minimal upfront costs, and come with 24 x 7 on demand service. No service calls needed thanks to the fact the Xtreme Agent phone system monitored across an internet link. This allows smaller businesses to take advantage of call center features starting with as little as 2 agents. The virtual call center also allows for agents to be anywhere in the globe. If you desire to have agents in another country for inexpensive labor, then you can plug the phones into an internet line in that country, and the system will work IDENTICAL as if it were in the good old USA. Remote & work-from-home agents are a huge advantage to virtual call centers. So the question is, why wouldn't you want a virtual call center phone system?