The major PBX brands don’t know VoiP
Posted February 20, 2007 (Permalink)The big PBX manufacturers we’ve all come to know for years haven’t exactly been innovating over the last decade. Companies like Avaya, Nortel, Samsung, NEC have all been making brick and mortar PBX phone systems with the same old features year after year. Enter Voice Over IP technology, and you get this whole new way [...]
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Always waiting on the phone guy to come?
Posted February 20, 2007 (Permalink)PBX phone systems that are installed on site at a business will require upgrades and maintenance to keep everything working perfectly. The upkeep can become costly on a business over time as the business spends more money & time decreasing the phone systems user friendliness. You also run into the problem that happens when your [...]
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Should you be using a T1?
Posted February 19, 2007 (Permalink)A T1 line is a dedicated connection that is up and monitored 24/7 by the best service providers. A T1 can be used for both voice and data. A Voice T1 has 24 usable voice lines providing a business with 24 phone lines in essence. The Voice T1 must be plugged directly into a PBX [...]
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Internet Based Phone Systems
Posted February 19, 2007 (Permalink)There are special types of phone systems that are internet based. This is not to be confused with VoiP phone systems. Internet based phone systems actually have no equipment whatsoever at your location, not even phone handsets. These types of systems are very specialized and are used to fulfill very specific needs and tasks. The [...]
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Callers want a live person
Posted February 19, 2007 (Permalink)Looking at the recent events with JetBlue’s troubles, teaches big lessons in customer service. Among those lessons is one that applies to any busines with a phone system. During JetBlue’s nightmare week customers reported it was impossible to get a live person to talk to them. The phone systems were overloaded, overworked, and couldn’t handle [...]
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